Pre-operative and post-operative phone calls are some of the most critical — and time-consuming — touch points in surgical care. These conversations ensure patients are prepared, informed, and supported, while helping facilities reduce cancellations, complications, and confusion. Yet for many surgical centers, managing these calls places a heavy burden on already stretched staff.

Procision’s AI agent is changing that dynamic.

Designed specifically for healthcare workflows, Procision’s multilingual AI agent streamlines pre-op and post-op phone calls, creating smoother interactions for patients and freeing staff to focus on higher-value clinical and operational tasks.

Reducing the Burden on Staff — Without Losing the Human Touch

Traditional pre-op and post-op calls often involve repetitive questions, voicemail tag, language barriers, and documentation challenges. Staff members may spend hours each day making calls, leaving messages, and repeating the same instructions — all while juggling patient care, charting, and in-facility demands.

Procision’s AI agent handles these calls efficiently and consistently. It automatically contacts patients at the appropriate time, delivers clear instructions, confirms understanding, and captures responses in a structured format. If a patient indicates a concern, confusion, or clinical red flag, the AI seamlessly escalates the issue to staff for follow-up.

The result? Fewer manual calls, fewer interruptions, and significantly less administrative fatigue — while maintaining a patient-centered experience.

Multilingual Support That Expands Access and Understanding

Language barriers remain a major challenge in pre-operative and post-operative communication. When patients don’t fully understand instructions due to language limitations, the risk of missed prep steps, medication errors, or post-op complications increases.

Procision’s AI agent is multilingual by design, enabling surgical centers to communicate clearly with diverse patient populations. Patients can receive instructions, reminders, and follow-up questions in their preferred language, improving comprehension and confidence.

For staff, this eliminates the scramble to find translators or bilingual team members, while ensuring every patient receives the same high-quality information — regardless of language.

Improving the Pre-Op Experience

Pre-op calls set the tone for the entire surgical experience. Procision’s AI agent ensures patients receive consistent, timely information about fasting, medications, arrival times, transportation, and what to expect on the day of surgery.

By confirming key details and identifying potential issues early — such as missed clearance, medication concerns, or uncertainty about instructions — the AI helps reduce last-minute cancellations and day-of-surgery delays. Staff can intervene proactively, rather than reacting under pressure.

Enhancing Post-Op Follow-Up and Safety

Post-operative calls are equally important, but often harder to complete consistently. Patients may be recovering, unavailable, or hesitant to call back with questions.

Procision’s AI agent conducts structured post-op outreach to assess pain levels, medication adherence, symptoms, and recovery progress. Patients are more likely to respond to an automated, conversational check-in — especially in their preferred language — than to play phone tag with a busy office.

Any concerning responses are flagged immediately, allowing staff to intervene early and prevent avoidable complications or readmissions.

A Win for Patients and Staff Alike

By automating routine communication while preserving clinical oversight, Procision’s AI agent creates a better experience for everyone involved. Patients feel supported, informed, and heard. Staff regain time, reduce burnout, and focus on tasks that truly require human expertise.

In today’s fast-paced surgical environment, smarter communication isn’t a luxury — it’s a necessity. Procision’s multilingual AI agent delivers exactly that, transforming pre-op and post-op calls into a seamless, scalable, and patient-friendly process.