Artificial intelligence is a term that’s being thrown around a lot —but concrete examples of how it can be meaningfully applied to ASCs are still few and far between.
The last wave of healthcare technology required a behavioral shift: patients and staff had to move away from phones and faxes and embrace apps, portals, and digital communication. While this brought efficiency to surgery centers and convenience for many patients, it didn’t work for everyone. A significant number of patients still prefer communicating through traditional methods.
That’s where AI can shine—when done right, it doesn’t force change. Instead, it meets people where they are.
The Procision AI Voice Assistant
We’re proud to launch the first in our series of AI-powered tools: the Procision AI Voice Assistant.
This assistant is designed to sound natural and human, handling a range of patient communication tasks that traditionally take up valuable staff time. From post-op check-ins to pre-op instructions, appointment reminders, and more—our assistant can make timely, scheduled calls to your patients on your behalf.
Why It Matters
Surgery centers spend a disproportionate amount of staff hours managing pre- and post-op communication. It’s a manual, repetitive task that becomes increasingly difficult to manage as volumes increase or staffing fluctuates. And because most outreach happens during business hours, it’s often inconvenient for patients—especially those who work full-time jobs.
Our AI Voice Assistant solves this by:
Automating patient outreach based on your custom schedule
Reaching patients in their preferred way — especially those who are visually impaired or less tech-savvy, who often prefer a phone call over a portal.
Speaking multiple languages to reach a wider range of patients
Calling outside traditional hours to accommodate patient availability
Connecting with your EMR and practice management systems for a seamless experience