Executive Summary
Surgical facilities face persistent operational challenges around patient communication before and after procedures. Pre-admission testing (PAT) calls, pre-operative instructions, appointment reminders, post-operative follow-ups, and patient satisfaction surveys are often handled manually, consuming staff time and contributing to last-minute cancellations, incomplete information, and patient frustration.
Precision’s AI-powered patient communications platform modernizes this workflow by automating patient outreach across voice, SMS, and secure portal channels. The platform enables facilities to collect structured clinical and administrative information, deliver timely instructions, and identify issues requiring human follow-up—well before the day of surgery. The result is fewer cancellations, reduced staff burden, and a more consistent patient experience.
The Problem: Manual Patient Communication at Scale
Most surgical facilities rely on staff-driven phone calls to gather pre-op information and deliver instructions. This approach introduces several challenges:
High labor costs due to repetitive outbound calls
Late discovery of issues (medication conflicts, allergies, unanswered questions)
Last-minute cancellations caused by preventable gaps in preparation
Inconsistent patient experiences depending on staff availability and language barriers
Facilities need a scalable, reliable way to engage patients earlier and more effectively—without adding staff.
The Solution: Precision’s AI-Powered Platform
Precision provides an automated patient communications platform purpose-built for surgical facilities. It replaces manual outreach with intelligent, scheduled, multi-channel communication while preserving the ability for human intervention when it matters most.
At its core, the platform ensures that:
Patients are contacted at the right time
Through the channel they prefer
With consistent, facility-specific questions and instructions
And results are delivered back to staff in a structured, actionable format
Product Offering
Types of Automated Patient Interactions
Pre-Op Call (PAT)
Collect medications
Capture surgical history
Document medical conditions and allergies
Record responses to facility-specific questions
Pre-Op Instructions
Deliver customized preparation guidance
Answer common patient questions
Appointment Reminders
Notify patients of finalized appointment times
Enable confirmation of attendance
Post-Op Call
Collect responses to required post-surgery recovery questions
Patient Satisfaction Surveys
Send anonymous surveys to measure patient experience
Communication Channels
Precision supports multiple channels to meet patients where they are:
AI Voice Agent
Human-like conversational voice
Conducts full PAT and follow-up calls
Supports multiple languages (including English and Spanish)
Interacts with patients or IVRs
SMS Messaging
One-way structured communication
Simple responses (e.g., Yes/No confirmations)
Links patients to the secure portal
Secure Patient Portal
Mobile- and desktop-friendly
Allows patients to complete the same questions as voice calls
Ideal for patients who prefer self-service
How It Works
Unified Experience Across Channels
Regardless of how a patient responds—voice, SMS, or portal—staff receive results in the same structured format. Voice interactions are transcribed and converted into editable, standardized data.
Automated Scheduling
Messages are sent on a configurable schedule relative to the date of service, for example:
2 weeks before surgery
10 days before surgery
5 days before surgery
1 day before surgery
Once a patient completes the interaction through any channel, all further outreach automatically stops.
Structured Output for Staff
Summarized, easy-to-digest data
Full transcripts available when needed
Task and ticket creation for follow-ups
Intelligent Automation with Human Oversight
The platform is designed to automate routine work while escalating exceptions:
Medication stoppage violations (e.g., GLP-1s not stopped 7 days prior)
Allergy disclosures (e.g., latex allergy)
Patient requests to speak to a human
Incomplete or concerning responses
A built-in task manager allows staff to track, address, and close follow-ups seamlessly.
Advanced Features
EMR / Practice Management Integration
Extract patient and case data from third-party systems
Export structured results as PDF summaries
Write results directly into EMR/PM fields (e.g., medication lists)
Support for fully integrated or standalone workflows
Medication Reconciliation & Safety
Enforce medication stoppage rules
Warn patients in real time
Notify staff before violations result in cancellations
Knowledge Base
AI agents are equipped with facility-approved information, including:
Address and phone number
Transportation services
Visitor policies
Prep instructions (e.g., eating, drinking, nausea management)
This allows patients to get answers instantly without staff involvement.
Impact and Outcomes
Facilities using Precision’s platform have reported:
Up to 50% reduction in last-minute cancellations
Significant staff time and cost savings, including reduced reliance on PRN staff
Earlier completion of PAT workflows, with most patients responding more than one week before surgery
These outcomes translate directly into improved OR utilization, reduced operational stress, and better patient satisfaction.
Conclusion
Precision’s AI-powered patient communications platform transforms how surgical facilities manage pre- and post-operative engagement. By automating outreach, standardizing data collection, and intelligently escalating exceptions, facilities can reduce cancellations, lower costs, and deliver a better patient experience—without adding staff.
As surgical volumes increase and staffing challenges persist, intelligent automation is no longer optional. Precision enables facilities to operate more efficiently while keeping patients informed, prepared, and confident throughout their surgical journey.